Pearly Pets Delivery & Returns Policy


Delivery Costs Standard Delivery (2-5  Working Days) is £4.95 on all orders under £45. Please note, if orders are placed at the weekend or in the evening they will be processed on the next working day and delivery can take up to 5 working days from that point. Deliveries can also take up to 10 days during sale periods and bank holidays. . Standard Delivery is free on orders of £45 or more.


Orders placed on a Bank Holiday or after noon the day before a Bank Holiday will be delayed in dispatch until the following working day.


Please note that the following Return & Refund Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.
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You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.